Frequently Asked Questions

How can I download the Remote Support Utility?
Last Updated 5 months ago

In order for us to connect remotely you will need to download and run our Premier Support Utility.
You can find it at this web address: http://www.premiernetworks.com/remote.html
Click the Premier Support logo to download.
Once downloaded, hit run and then double click on the Support number the technician gave you.

Note: If you receive a prompt asking if it is okay to allow this program to make changes to your computer, please select "OK" or else the program will not function correctly.


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